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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
327 ratings and 167 comments received in the last 90 days.
19 April 2025
Get, friendly staff, who always make sure we were happy.
12 April 2025
As I said previously all good from the whole team.
06 April 2025
Having purchase 10 from a competitor BMW - gave this a chance expecting to go with previous supplier. I didn't due to service.
05 April 2025
Again helpful , They worked round me for collection of the car. They stayed late so we could collect after work.
02 April 2025
Sales guys, Sunil and Karl were great. The person who was supposed to contact me to discuss delivery time frame didn't. I needed to chase, then was very laxadazical about the while thing from my point of view. No impact in the end though.
01 April 2025
Jahmal was really friendly, made me feel like a valued customer
01 April 2025
Efficient, kept me informed and all went smoothly. Jahmal was excellent!
29 March 2025
Everything was spot on
25 March 2025
Outstanding service
20 March 2025
From the initial telephone enquiry to the delivery of my new BMW, all the staff I dealt with were great. Friendly, knowledgeable and helpful. Special thanks to Sunil Duggal and Karl Haxton who helped me sort out all the details for my new vehicle.
14 March 2025
Scott & Karina were very helpful and knowledgeable about the product, they also explained everything in great detail.
13 March 2025
Got exactly what I was looking for
11 March 2025
Karina was very helpful in the purchase of my new car and kept me informed of delivery dates etc. she also helped me set up the new model.
11 March 2025
Everyone very helpful
09 March 2025
prompt attention, use of demo car.
09 March 2025
Very friendly. Made to feel valued and very welcome when visiting. All the team are very professional and courteous
06 March 2025
The whole process took much longer than I was expecting. There were issues with the car when we picked it up which meant they had to be resolved before we could leave
06 March 2025
Sunny and the team at Bedford were great. It made for a simple purchase with no stress. Easy to complete electronic documents, worked to offer the best experience.
05 March 2025
Both Marsha and Karl provided excellent customer service
27 February 2025
From the moment I entered the showroom all the staff I met were extremely helpful and friendly. I couldn't have asked for better.
23 February 2025
Online forms made everything easy
21 February 2025
Friendly, wecoming, customer focussed, knowledgeable and attentive.
07 May 2025
Work done very efficiently, with good communication and no problems
06 May 2025
Friendly and knowledgeable staff
06 May 2025
Free safety recall despite 12 years old vehicle.
06 May 2025
Issues were resolved and communicated well
05 May 2025
Video health check sent . But no confirmation that the recall work has been completed? Early notification of car ready for collection would help especially for those traveling a distance to the services
04 May 2025
Everything dealt with promptly and efficiently. Service advisor was good.
04 May 2025
Excellent service
02 May 2025
I think I have answered this already
02 May 2025
Very friendly staff and efficient. Really look after you well.
01 May 2025
Very efficient
30 April 2025
Provide courtesy car during the long part waiting
30 April 2025
Excellent service from Nick
29 April 2025
Car was serviced within the timeframe given
27 April 2025
Work was done (As far as I know as there is no evidence for me to see) but there was a days delay getting the work completed. I had to take time off work to return the next day to collect the car. As usual there was a staff shortage in the workshop!!
27 April 2025
Ticked all the boxes making the experience stress free
24 April 2025
I filled out digital form prior to car going into garage. Request was not actioned.
22 April 2025
Everything was clear and concise, the staff were timely and friendly. I was completely satisfied.
22 April 2025
Car ready on time, video always appreciated
21 April 2025
Easy check-in with service staff who knew my name and a full reprt and clear explanation of what needed to be done and costs involved
20 April 2025
Not impressed by customer service
20 April 2025
They did what was necessary and not what was unnecessary.
20 April 2025
Did everything I needed efficiently and with a smile!
19 April 2025
Well informed by staff and car was returned clean with all work completed to my Satisfaction.
18 April 2025
Very happy to have car back as it did have issues
17 April 2025
The service was very efficient, kept me informed with the progress of my car.
17 April 2025
Very quick
15 April 2025
Because staff giveing the best service to the customer
15 April 2025
Speed of appointment, nice friendly welcome from reception and from the representative that booked in my car
15 April 2025
Can't fault the service.
14 April 2025
Apart from the receptionist who was lovely, the customer service was appalling.
14 April 2025
Easy access, could get an appointment when I needed it.
14 April 2025
Cannot do enough for you
14 April 2025
From the moment you arrive you feel you are looked after.
14 April 2025
Car wash that I got was poor, spent over £500 to get my car serviced & I got a free car wash with it but I shouldn't have bother cause they cleaned half the car, 0/10 car wash service & I could've gone elsewhere to get my car serviced for £200Cheaper
14 April 2025
Excellent front-of-house interactions. Unfortunately post-service problem reduced my confidence in the servicing - on top of a poor wash and vac.
10 April 2025
Constant updates, great communication.
10 April 2025
Work carried out to a high standard as usual. Although the courtesy
09 April 2025
Excellent support by service team
08 April 2025
Friendly team
05 April 2025
Excellent communication
05 April 2025
Good customer service
04 April 2025
Overall a good experience, got a discount for my troubles. Staff made me feel welcome. Would have preferred Bluetooth issue finally resolved rather than
03 April 2025
Y
03 April 2025
I like the attention to detail you guys give.
03 April 2025
Exemplary service every time
01 April 2025
As above
01 April 2025
Great service from Ash. Nice customer workstations upstairs
01 April 2025
Service with smile willing to help where they can
01 April 2025
Jazmine was Attentive and kept me updated
01 April 2025
Knowledgeable helpful and friendly staff. I was able to book my service online at a time that was convenient for me. Bedford BMW have a customer area with desks that I use during my sit and wait appointments; good customer Wi-Fi and good coffee.
01 April 2025
Consistent good service.
31 March 2025
The machine to book in had a higher price than I was quoted, one of the customer service people manually booked me in at the right price.
30 March 2025
Always easy to book and contact and on arrival always a warm welcome and clear communication
30 March 2025
Had it booked in as an all day MOT but was done as a waiting appointment
30 March 2025
Able to accommodate the booking. Good service although just an MOT.
30 March 2025
I have scored a 10 overall for the service department team however it is only 4 stars I'm afriad due to the lack of support and contact from the bodyshop.
30 March 2025
Very good
29 March 2025
Car wasn't fixed or cleaned when I got it back.
27 March 2025
All great
26 March 2025
I'm not convinced the additional Aircon regas and service' involved a lot of servicing. Complimentary wash was not done.
26 March 2025
Timely
26 March 2025
Excellent service, Muhammed was great as always.
26 March 2025
Good communication.
26 March 2025
Nick Ventrone was outstanding. His experience and knowledge is out of this world. Nick definitely knows how to treat his customers with first class service.
26 March 2025
Everything went smoothly. The staff are always polite and courteous. I've had a few problems in the past but this time everything went very well with no issues at all.
26 March 2025
The service is far better than I received from Stevenage BMW.
25 March 2025
Best service I've ever received from any BMW, nice & easy got me back on the road with my car fixed in no time!
25 March 2025
Good service and was kept informed
24 March 2025
Easy to drop car and pick up, helpful staff, service team were helpful and clear
23 March 2025
Could not fault anything
23 March 2025
I had an email from Group 1 saying if I had a service I would be entitled to 20% discount on parts. When i booked it on the phone I told them about this and the lady I spoke to had no idea what i was talking about. Spoke with 2 other members of staff
22 March 2025
Very accommodating
21 March 2025
Easy and smooth process from start to finish
21 March 2025
I am very satisfied with BMW Group 1 Service because Mo has sorted out everything for me very quick without any headaches. 10/10 service from Mo.
19 March 2025
Consistently good service.
19 March 2025
Great service
19 March 2025
Courtesy and professional
19 March 2025
Very helpful
18 March 2025
The initial person I spoke to on the phone was very helpful and managed to get me in as quickly as possible. Ash who looked after me was very good and kept me updated regularly on the progress of repairs. Overall very happy with everything.
18 March 2025
Courteous, prompt & efficient service - with smile!
17 March 2025
All went as expected
17 March 2025
General service level has improved in the past couple of years
17 March 2025
.
17 March 2025
Service Manager and staff are always helpful, knowledgeable and considerate.
17 March 2025
All aspects of the MOT and service carried out on time and to forecasted cost.
16 March 2025
Was helped by Nick to get my car seen quicker than I expected
15 March 2025
Excellent service
15 March 2025
Needed car back as soon as possible Which thay did 2 hours
15 March 2025
Took my car in for BMW recall for possible faulty airbag. Work was done quickly and efficiently within my requested timeframe.
14 March 2025
Nick the service manager was very friendly and tried his best to recify the situation but the overall time at the garage for the work required was not acceptable. As well as having conflicting info given.
14 March 2025
I am really satisfied with the service. Thank you
14 March 2025
The team are welcoming, listen to my needs and provide options
14 March 2025
The work was completed
13 March 2025
Friendly helpful staff
13 March 2025
Sorted my problems out
13 March 2025
Always great service
11 March 2025
I have always received a 5 star service from BMW
10 March 2025
excellent team on the desks
10 March 2025
All my questions were answered swiftly and fully
10 March 2025
Nick handled my MOT very well.
10 March 2025
Helpful staff.
09 March 2025
I thought the fault would be covered by the warranty so was disappointed to be informed it wasn't.
09 March 2025
Again very good service and very efficient.
08 March 2025
As above
08 March 2025
Staff were very friendly and welcoming and during my visit Nick was very helpful.
08 March 2025
Well! I was booked in for a recall but part's weren't in so gotta come back again! Service was fine
06 March 2025
Ease of communication with the service department, by phone and face to face. I give particular thanks to Stanley for his professional attention and for arranging a prompt technician call to put my mind at ease re an expensive repair.
06 March 2025
See comment above. Everything done quickly and efficiently.
05 March 2025
The staff member that I dealt with, Ash, was extremely friendly and super helpful with drop off and collection info. I was pleased with the courtesy car that I was provided with for the day. I also appreciated the vehicle survey video.
04 March 2025
Brilliant service
04 March 2025
Fitted dashboard good job done
04 March 2025
Work was carried out as requested without hesitation
04 March 2025
They are good. They provided regular updates
04 March 2025
See above.Great improvement
03 March 2025
Service was quick with good communication
03 March 2025
Everything done as expected
02 March 2025
Hardly any waiting
01 March 2025
See above !
01 March 2025
Car broke down next day after recall work completed by Group 1 Bedford.Required BMW Emergency Services & Vehicle Recovery. Car was running perfectly before work done by service department. Caused a day's inconvenience.
01 March 2025
Because I was satisfied with the service
01 March 2025
Great service wash could have been better thanks all
28 February 2025
Because from start to finish Nick looked after me superbly well and made the experience easy and fast.
25 February 2025
The customer service has been excellent.
24 February 2025
Time taken as agreed whilst not the cheapest but the professionalism was good. Documents and video helpful
24 February 2025
Both the person who greeted me when i first turned up and service advisor was very polite and professional.
24 February 2025
Car was serviced, seems as expected. Some information about an investigation was given then revoked.
24 February 2025
It was all very straightforward and the service was excellent
24 February 2025
All straight forward
24 February 2025
See above
23 February 2025
They were friendly and professional and very detailed.
23 February 2025
Customer service experience
23 February 2025
Good service Very satisfied
22 February 2025
Quick to analyse fault with battery and all work carried out in one day,together with car wash.
22 February 2025
Please see my answer above. The staff who I met with were really helpful and professional and I couldn't not have asked for more. Wonderful customer service.
21 February 2025
Mo was brilliant. A friendly team, exceptional service. I required an MOT, not only did they fit me in last minute, they completed it well ahead of time to ensure I could take the car for a personal appointment. Loved the work station upstairs too.
20 February 2025
Very helpful team
20 February 2025
Reliable and efficient service.
19 February 2025
Great people, friendly and polite staff
19 February 2025
Very professional in dealing with my requirements. Along with the completion of the Safety recall work my car was cleaned and other complimentary items are appreciated. My service advisor "Mo" was very helpful and polite at all times.
19 February 2025
The service was as expected
18 February 2025
Ash was my assigned contact and he was very friendly and helpful.
18 February 2025
My experience at Group 1 Bedford was excellent. The service, which included from described above was completed efficiently in just half a day. Nick, my service advisor, was professional, helpful, and kept me well informed throughout the process.
17 February 2025
Service was outstanding throughout, special thanks to Angie on the front desk, Jahmal is sales and the gentleman on the service reception. I felt like the team could not do enough to help!
17 February 2025
Your payment app was like using something from the early 2000s. It rejected my cards and my card company also viewed the transactions as being fraudulent, so I needed to unfreeze my cards prior to making the payment. It worked via a card machine.
23 April 2025
Every thing very easy and went according to plan.