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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
376 ratings and 187 comments received in the last 90 days.
04 November 2024
very good hand over experience, car was waiting in hand over bay and staff took time to explain workings and set car up
03 November 2024
No issues whatsoever and I couldn't pick my new car up until after 5pm which wasn't a problem either
30 October 2024
Shaheen was professional, informative, friendly and very personable. He made the process super easy and secured me a great deal! I love my new
26 October 2024
Kept updated with progress of my car
23 October 2024
The process was fast. We received all the informations that we needed.
18 October 2024
Faultless
07 October 2024
Cameron took care of all the small details
03 October 2024
Efficient and friendly service from Shaheen, any issues and queries resolved promptly.
03 October 2024
Car was as described and kept up to date on the order
02 October 2024
Sunil Duggal has made my experience with BMW a smooth and enjoyable all the way from A to Z
26 September 2024
Cameron and Karl went above and beyond!
24 September 2024
From when I first booked the appointment with Sunil until I picked up my new car the whole experience was perfect
23 September 2024
Cameran made sure that everything went smoothly from start to finish and the fact that when we went to pick the car two of the managers also stayed behind to congratulate us and see us off in the new BMW. ??
15 September 2024
Same as above, very professional
10 September 2024
My salesman was Andy Brown, finance Karl Haxton - and as far as I am concerned, they deserve full gold stars. They and their colleagues are welcoming, efficient and knowledgeable.
10 September 2024
The sales person in Bedford carefully listen to what wanted as a family car and helped us make decisions that was right for us.
10 September 2024
Friendly receptionists, a lovely environment, good beverages available. Excellent sales representative.
05 September 2024
All the staff were very helpful and friendly. All nicely laid out with plenty of customer parking.
28 August 2024
I wasnt sure what options I had as I had only had my previous 2 series for a year but wasn't overly happy with it Sapna helped me get into a car I much prefer.
23 August 2024
Happy with the service, Karina was very helpful at handover, showing us all the features that we didn't have on our previous BMW.
13 November 2024
all problems carefully explained
13 November 2024
Helpful and polite
13 November 2024
Kept me posted throughout from the time I came into reception and booking my car in was excellent service made you feel like a customer.
12 November 2024
The Members of the Service Team are always helpful and make the experience easy.
12 November 2024
I was kept informed and an issue with my car that failed the MOT was able to be tackled before the car had even left its work bay.
12 November 2024
Great service, kept up to date on progress, smooth process from start to finish. Helpful representatives
11 November 2024
I appreciate the health check videos and have always had 5 star service at BMW Bedford .
09 November 2024
Despite booking my car's service and requesting a courtesy car months in advance, I was only given a rental car which was not on site, not ready for me and dirty
09 November 2024
Quality is the key of bmw.
09 November 2024
Excellent
09 November 2024
Very good efficient experience
06 November 2024
Fast and efficient
06 November 2024
Very satisfied was explained and kept up to date via phone, face to face, by email and text messages
06 November 2024
Lady at desk was most helpful, engineers video was most informative, only criticism when accepting the required repairs I asked if the new tyres could both be fitted on the rear but they were just replaced as they were one front one rear
06 November 2024
Everyone is very friendly and helpful, excellent mechanics who break everything down for you.
06 November 2024
Comms and getting hold of someone really bad ..:
05 November 2024
I am completely satisfied with the service from Muhammed. He was attentive, knowledgeable, and ensured all my needs were met efficiently. His expertise and friendly approach were greatly appreciated.
05 November 2024
Very satisfied
04 November 2024
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03 November 2024
Service inclusive package, no problems
01 November 2024
Car was in for an oil and filter service couldn't get a time when it would be ready - I got we close at 17:30 ..... That is not what i want to hear I would have expected - will check schedule and come back to you with an estimated time for collection
01 November 2024
Mohammed was great
01 November 2024
My car was not in for service but very nice completely wash.
31 October 2024
Everything was perfect
31 October 2024
Very satisfied. Kept me fully updated.
30 October 2024
Friendly but professional
30 October 2024
Amazing service !! Couldn't do more to help us
30 October 2024
A good professional service as usual.
30 October 2024
Staff kept me informed and are polite
29 October 2024
as above just ok. Nothing special to add
29 October 2024
Completely satusfied
28 October 2024
Excellent service provided from team at BMW especially Ashnil and Kyri providing a stress free and easy service, good wash and a quick turn around with the service and MOT. Thanks again to the Team at Group1 Bedford
28 October 2024
The service was just really good. Shakir who was looking after me was just really friendly and helpful. He really did go the extra mile and kept me updated constantly with my car.
28 October 2024
Service reception and overall experience excellent.
28 October 2024
The advisor was helpful and understanding when I explained what had gone wrong.
28 October 2024
As above. But with the added video presentation of the work being carried out was a very professional touch
27 October 2024
Because I was satisfied with the service given.
27 October 2024
Good interaction, somewhere to work while the car was in the workshop. Clear conversation with the service desk.
27 October 2024
Mo looked after is really well
26 October 2024
Work completed on time, space for me to work from the showroom, excellent host
26 October 2024
Recall service was completed quickly and efficiently
24 October 2024
Great job.happy to book me in for some additional work.car cleaned and fab communication.
23 October 2024
Good customer service
23 October 2024
Cam was very helpful and responsive
23 October 2024
Car was quickly booked in for the recall work to be done and the work completed in the stated time.
22 October 2024
Kept informed at all tomes
22 October 2024
No issues.
22 October 2024
Did not have a full service just egr replacement (recall)
21 October 2024
Work completed quickly and facilities good while i waited.
21 October 2024
So far used twice & generally very good service, however both times had issues with car when leaving. Quickly resolved on second occasion, but all service & customer care was good.
20 October 2024
No problems encountered.
20 October 2024
I was advised I would be receiving a complimentary car wash and health check due to the recall issue however my car was returned without a clean and the windows smudged with a cloth. I was then told the health check would only be on visible parts.
20 October 2024
Waited all day for a call to collect car and then it was cleaned as promised
18 October 2024
Cameran was very responsive and really helpful
18 October 2024
Service and additional work carried out as scheduled and with care. Staff all very friendly and helpful. I am pleased to say that I have finally found a garage and brand where the after sales is as strong as the sales experience.
18 October 2024
Neat job
17 October 2024
Great service
17 October 2024
Car dropped in at 8:20, did some work, had a coffee, car clean and ready at 10am. Received a nice video outlining the safety check, no big upsell, car spotless. Really happy with service.
17 October 2024
Well organized, keen to help and support and do their best to make your day without your car while servicing is easier
16 October 2024
Same as above greated with smile and offered a coffee . Met with service team updated as went along and car finished washed and returned on time
16 October 2024
Excellent as ever.
15 October 2024
Same as above - quick, easy, simple
15 October 2024
It's impossible to get through to the service person. When you do, they don't have the technical ability or expertise to answer your questions
14 October 2024
Initially I found the visual inspection video and associated quote off putting but as soon as Stanley got involved the experience improved dramatically.
14 October 2024
Very good personal
14 October 2024
All I had mentioned prior to dropping the car off was actioned - Service, MOT and sorting of an issue with front shocks.
14 October 2024
All went smoothly.
13 October 2024
Investigated my tpsm failure and diagnosed the fault and was very quick.
13 October 2024
Took my M4 to Bedford BMW for £1800 worth of work in September, and had money stolen from my car. Took my X6 for an oil filter service and airbag recall two weeks ago and had my car exterior damaged, as well as my idrive system damaged.
13 October 2024
Everything was how I expected apart from it taking 40mins to collect my car the following morning. Collection was pre arranged and service paid in advanced. Sadly, I felt the receptionist let the whole experience down.
13 October 2024
local accessible BMW dealer to carry out routine servicing & maintenance , Knowledgeable staff , efficient customer service also coffee & waiting area available at dealers, Video of workshop inspections highlighting parts to be replaced itemised bill
13 October 2024
Fixed my car quickly and kept me informed about the whole process
10 October 2024
A friendly greet & meet, a courtesy car to minimise disruption of my day, and the knowledge that my car was in trained hands with approved parts, leaving me stress free !! I arrived back at Group 1 to find my car cleaned and running smoothly.
10 October 2024
Good service
10 October 2024
Very happy with the various people i saw at BMW, right through from the ladies in reception to the Service team. Unfortunately the App i booked the Service on decided that my car was in for an MOT (its only 2 years old), so that confused things a bit
08 October 2024
Was told that the tire had a cut in in but it was ok to take away, after watching the video when I left the technician said that the cut was showing cords and needed replacing so they let me leave with my vehicle in a dangerous condition
08 October 2024
Generally very good. Car cleaning missed bits.
08 October 2024
Very good efficient and speedy service. Good feedback received on work undertaken. Video of health-check is good to receive and watch. Tyres sorted and correct pressure. But vehicle computer wants me to reset RDC Tyre pressure Monitor. Cannot reset.
07 October 2024
Professional and well organised
06 October 2024
Great customer service and communication.
06 October 2024
service
06 October 2024
No issues, work carried out promptly whilst I waited
05 October 2024
Did exactly what you would exspect from a BMW dealer.
05 October 2024
Mr Mohammed who coordinated my service was fantastic
05 October 2024
Efficient and did what was booked for
04 October 2024
Work carried out as planned with only small glitch of parts not available for a recall. This isn't a problem in my specific circumstances. Loan car clean and well spaced.
03 October 2024
Very good customer service. The service rep at Bedford (Stanley) that I dealt with was very helpful. Very polite of him to see me out to my car too.
03 October 2024
Very professional and helpful team. Given detail explanation on my car health check with video by running through the details on Shock Absorber, tyres, etc..
03 October 2024
No issues experienced.
02 October 2024
As above
02 October 2024
Because there was very good and clear communication as what happened to my car, they sent me all the details so I could read through it and what I didn't know they were more than willing to help.
02 October 2024
Excellent service
01 October 2024
The service advisor was very confident and engaging and the dealership was well presented. Just an mot on this occasion but a hassle free event from start to finish
01 October 2024
Courtesy car offered but not needed. Waiting area was able to work
01 October 2024
Very good experience, my only issue was the price was quite expensive.
30 September 2024
only small "issue" and very minor one was continuity of information between the video report and physical report provided. Different name and different tread depth stated.
30 September 2024
Safety recall so cost wasn't an issue and Ash was very helpful
30 September 2024
Good customer service
29 September 2024
Everything worked well?
29 September 2024
Pleassent members of staff.
27 September 2024
I was kept informed and updated ,everything was completed, and car was returned cleaned
27 September 2024
12/10 Thanks to Jasmine. She organized a courtesy car for me even though I don't have an UK driving license. Also when I felt the brakes works differently then before the service she organized a car pick up from my house and check. Great service!
25 September 2024
Always kept up to date car cleaned and everything done on time
24 September 2024
Good level of communication on progress and the team got me out as quickly as possible which is important to me.
24 September 2024
Quick and easy to get car booked in. Key drop off was speedy. Kept updated through out so was very happy.
24 September 2024
Wish I had been told that a service was due when booked MOT. I now have to take car back I again.
24 September 2024
Polite and informative
23 September 2024
Online booking was easy. Host welcomed me on arrival and took me to a service advisor. Quick and easy booking in. Job took just over an hour and echo provided.
23 September 2024
Good comms
23 September 2024
The in person service in Bedford store was great. The staffs were very nice. I like the iX1 loan car, had a great time with it. However, my car wasn't clean after the MOT service. It was dirty... which I think this can be improved.
23 September 2024
Completed work on time and at a agreeable cost
22 September 2024
As above
22 September 2024
I could work with coffee, in a quiet area while I waited. Service video is useful.
21 September 2024
They was all very friendly and surpassed my expectations. Staff was great and saved me money.
20 September 2024
See above comments
18 September 2024
Friendly, efficient courteous service
18 September 2024
They sorted a courtesy vehicle after 6.00pm so my car could be kept for the service. Return the car the following day and collected mine.
17 September 2024
excellent customer service
17 September 2024
Service and costs as anticipated.
15 September 2024
Rob(body shop?manager, who knows me as a longstanding customer) was particularly helpful, listened to my issue and liased with service manager James to resolve my issue to my complete satisfaction.
14 September 2024
Prompt and efficient service from arrival to departure and pleasant helpful staff. I enjoyed the coffee and biscuit whilst waiting.
14 September 2024
varies with whoever you are dealing with but good for the best part
14 September 2024
The service given was fantastic, from booking in to collection
13 September 2024
All staff, from front of office to the technical staff know there job and are always willing to help.
12 September 2024
Everyone was clear on what was being done and I was kept updated, not only was my car ready early but also had been washed.
12 September 2024
Amazing service
11 September 2024
They were very friendly and helpful. Although they couldnt find one problem i had with demisting (I was keen to solve it before my end of warranty period) they said if it still persissts they will contact BMW under goodwill.
10 September 2024
There was not any problems and i was kept up to date as the day progressed.
10 September 2024
I was told everything that was not good about my car
09 September 2024
Rubbish Customer service car was supposed to be in for a day had to stay for 2
09 September 2024
Mohammed was an excellent service advisor, will definitely be dealing with him again in the future
09 September 2024
Called with updates, completed work earlier than expected
09 September 2024
Did everything that was asked.
08 September 2024
Because the service I got was very good.
08 September 2024
The issue I had was resolved to a high and competent level
07 September 2024
Smooth experience
07 September 2024
Kept informed via a free health check video also called by Muhammad whom explained the advisorys plus you get a wash and vac excellent service
06 September 2024
Easy enough to do.
06 September 2024
No waiting around. Dealt with quickly & efficiently. Friendly staff. Courtesy car ready & with petrol in it.
05 September 2024
Efficient, kept me informed.
05 September 2024
Very happy with the service
03 September 2024
Found the problem with my car quickly
03 September 2024
Good pricing, quick turnaround.
03 September 2024
They were courteous, kept me informed of progress and completed the work well
03 September 2024
Very impressed with Mo.
03 September 2024
Tom and Ash are helpful
31 August 2024
An easy experience...plenty of appointment booking times, attentive staff, MOT at reasonable cost. Showroom interesting.
28 August 2024
Excellent service
28 August 2024
Group 1 is really professional bunch of people and support and keep a customer informed.
27 August 2024
Service and MOT completed in the time allowed helpful staff
27 August 2024
Always great service from the team
27 August 2024
There was some small lack of clarity around what serive my car required - I was told an oil change but it also needed some filters which consequently cost more money. It wasn't a big issue just a bit of a surprise.
27 August 2024
Excellent service
27 August 2024
I always feel welcomed.
26 August 2024
Every thing was very good except the car wash/cleaning which was extremely poor.
25 August 2024
Some good aspects. Communication is good, video is really nice. Just a few little annoyances. Eg. This survey is addressed to my husband. The automated approval work wasn't completed (change wiper blades) Boot trim still not replaced Parts delayed
25 August 2024
Good service
24 August 2024
Excellent service
23 August 2024
Everything went well & I was pleased with the staff
22 August 2024
The internet provided in the work / waiting area is very poor (slow). Once it got busy there was no point connecting to it, teams calls etc. virtually impossible.
21 August 2024
Again, everything went smoothly and when my car failed its MOT Kyri got me a loan car and sorted my issue within 24 hours!
21 August 2024
Work was done very efficiently without delay
21 August 2024
work done at a competitive price
20 August 2024
Issue resolved quickly and good communication
20 August 2024
Work completed as specified with mention of any advisories.
20 August 2024
Service done efficiently and on time Reception staff welcoming
04 November 2024
My wife and I were extremely satisfied with the service we received at the Bedford BMW centre. The staff were attentive and courteous, and they made the experience of purchasing a new vehicle an enjoyable one.