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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
379 ratings and 205 comments received in the last 90 days.
20 March 2025
From the initial telephone enquiry to the delivery of my new BMW, all the staff I dealt with were great. Friendly, knowledgeable and helpful. Special thanks to Sunil Duggal and Karl Haxton who helped me sort out all the details for my new vehicle.
14 March 2025
Scott & Karina were very helpful and knowledgeable about the product, they also explained everything in great detail.
13 March 2025
Got exactly what I was looking for
11 March 2025
Karina was very helpful in the purchase of my new car and kept me informed of delivery dates etc. she also helped me set up the new model.
11 March 2025
Everyone very helpful
09 March 2025
prompt attention, use of demo car.
09 March 2025
Very friendly. Made to feel valued and very welcome when visiting. All the team are very professional and courteous
06 March 2025
The whole process took much longer than I was expecting. There were issues with the car when we picked it up which meant they had to be resolved before we could leave
06 March 2025
Sunny and the team at Bedford were great. It made for a simple purchase with no stress. Easy to complete electronic documents, worked to offer the best experience.
05 March 2025
Both Marsha and Karl provided excellent customer service
27 February 2025
From the moment I entered the showroom all the staff I met were extremely helpful and friendly. I couldn't have asked for better.
23 February 2025
Online forms made everything easy
21 February 2025
Friendly, wecoming, customer focussed, knowledgeable and attentive.
14 February 2025
Everything went to plan car arrived early, but would have prefered 2025 plates.
14 February 2025
Went very smoothly..
12 February 2025
We had the best experience at BMW Bedford. Both Cameran and Alex were extremeley helpful and couldn't do enough for us. A really personalised experience.
28 January 2025
Very quick & efficient
24 January 2025
Excellent
13 January 2025
As promised all the time
03 January 2025
Very welcoming and accommodating.
26 March 2025
Nick Ventrone was outstanding. His experience and knowledge is out of this world. Nick definitely knows how to treat his customers with first class service.
26 March 2025
Excellent service, Muhammed was great as always.
26 March 2025
Timely
26 March 2025
I'm not convinced the additional Aircon regas and service' involved a lot of servicing. Complimentary wash was not done.
26 March 2025
The service is far better than I received from Stevenage BMW.
26 March 2025
Everything went smoothly. The staff are always polite and courteous. I've had a few problems in the past but this time everything went very well with no issues at all.
26 March 2025
Good communication.
25 March 2025
Best service I've ever received from any BMW, nice & easy got me back on the road with my car fixed in no time!
25 March 2025
Good service and was kept informed
24 March 2025
Easy to drop car and pick up, helpful staff, service team were helpful and clear
23 March 2025
I had an email from Group 1 saying if I had a service I would be entitled to 20% discount on parts. When i booked it on the phone I told them about this and the lady I spoke to had no idea what i was talking about. Spoke with 2 other members of staff
23 March 2025
Could not fault anything
22 March 2025
Very accommodating
21 March 2025
I am very satisfied with BMW Group 1 Service because Mo has sorted out everything for me very quick without any headaches. 10/10 service from Mo.
21 March 2025
Easy and smooth process from start to finish
19 March 2025
Consistently good service.
19 March 2025
Courtesy and professional
19 March 2025
Very helpful
19 March 2025
Great service
18 March 2025
Courteous, prompt & efficient service - with smile!
18 March 2025
The initial person I spoke to on the phone was very helpful and managed to get me in as quickly as possible. Ash who looked after me was very good and kept me updated regularly on the progress of repairs. Overall very happy with everything.
17 March 2025
All went as expected
17 March 2025
All aspects of the MOT and service carried out on time and to forecasted cost.
17 March 2025
.
17 March 2025
Service Manager and staff are always helpful, knowledgeable and considerate.
17 March 2025
General service level has improved in the past couple of years
16 March 2025
Was helped by Nick to get my car seen quicker than I expected
15 March 2025
Took my car in for BMW recall for possible faulty airbag. Work was done quickly and efficiently within my requested timeframe.
15 March 2025
Excellent service
15 March 2025
Needed car back as soon as possible Which thay did 2 hours
14 March 2025
Nick the service manager was very friendly and tried his best to recify the situation but the overall time at the garage for the work required was not acceptable. As well as having conflicting info given.
14 March 2025
I am really satisfied with the service. Thank you
14 March 2025
The team are welcoming, listen to my needs and provide options
14 March 2025
The work was completed
13 March 2025
Always great service
13 March 2025
Friendly helpful staff
13 March 2025
Sorted my problems out
11 March 2025
I have always received a 5 star service from BMW
10 March 2025
excellent team on the desks
10 March 2025
All my questions were answered swiftly and fully
10 March 2025
Nick handled my MOT very well.
10 March 2025
Helpful staff.
09 March 2025
I thought the fault would be covered by the warranty so was disappointed to be informed it wasn't.
09 March 2025
Again very good service and very efficient.
08 March 2025
As above
08 March 2025
Staff were very friendly and welcoming and during my visit Nick was very helpful.
08 March 2025
Well! I was booked in for a recall but part's weren't in so gotta come back again! Service was fine
06 March 2025
Ease of communication with the service department, by phone and face to face. I give particular thanks to Stanley for his professional attention and for arranging a prompt technician call to put my mind at ease re an expensive repair.
06 March 2025
See comment above. Everything done quickly and efficiently.
05 March 2025
The staff member that I dealt with, Ash, was extremely friendly and super helpful with drop off and collection info. I was pleased with the courtesy car that I was provided with for the day. I also appreciated the vehicle survey video.
04 March 2025
Fitted dashboard good job done
04 March 2025
They are good. They provided regular updates
04 March 2025
See above.Great improvement
04 March 2025
Work was carried out as requested without hesitation
04 March 2025
Brilliant service
03 March 2025
Everything done as expected
03 March 2025
Service was quick with good communication
02 March 2025
Hardly any waiting
01 March 2025
See above !
01 March 2025
Because I was satisfied with the service
01 March 2025
Great service wash could have been better thanks all
01 March 2025
Car broke down next day after recall work completed by Group 1 Bedford.Required BMW Emergency Services & Vehicle Recovery. Car was running perfectly before work done by service department. Caused a day's inconvenience.
28 February 2025
Because from start to finish Nick looked after me superbly well and made the experience easy and fast.
25 February 2025
The customer service has been excellent.
24 February 2025
All straight forward
24 February 2025
See above
24 February 2025
Both the person who greeted me when i first turned up and service advisor was very polite and professional.
24 February 2025
Time taken as agreed whilst not the cheapest but the professionalism was good. Documents and video helpful
24 February 2025
Car was serviced, seems as expected. Some information about an investigation was given then revoked.
24 February 2025
It was all very straightforward and the service was excellent
23 February 2025
Customer service experience
23 February 2025
Good service Very satisfied
23 February 2025
They were friendly and professional and very detailed.
22 February 2025
Please see my answer above. The staff who I met with were really helpful and professional and I couldn't not have asked for more. Wonderful customer service.
22 February 2025
Quick to analyse fault with battery and all work carried out in one day,together with car wash.
21 February 2025
Mo was brilliant. A friendly team, exceptional service. I required an MOT, not only did they fit me in last minute, they completed it well ahead of time to ensure I could take the car for a personal appointment. Loved the work station upstairs too.
20 February 2025
Very helpful team
20 February 2025
Reliable and efficient service.
19 February 2025
Great people, friendly and polite staff
19 February 2025
Very professional in dealing with my requirements. Along with the completion of the Safety recall work my car was cleaned and other complimentary items are appreciated. My service advisor "Mo" was very helpful and polite at all times.
19 February 2025
The service was as expected
18 February 2025
My experience at Group 1 Bedford was excellent. The service, which included from described above was completed efficiently in just half a day. Nick, my service advisor, was professional, helpful, and kept me well informed throughout the process.
18 February 2025
Ash was my assigned contact and he was very friendly and helpful.
17 February 2025
Service was outstanding throughout, special thanks to Angie on the front desk, Jahmal is sales and the gentleman on the service reception. I felt like the team could not do enough to help!
17 February 2025
Your payment app was like using something from the early 2000s. It rejected my cards and my card company also viewed the transactions as being fraudulent, so I needed to unfreeze my cards prior to making the payment. It worked via a card machine.
15 February 2025
The overall experience was both welcoming and efficient. I highly recommend Group 1 Bedford BMW and commend Nick for his outstanding service.
13 February 2025
Fault was fixed and bmw subsidised the cost of parts.. Real test will be how long it lasts
13 February 2025
Great service and done on time
13 February 2025
Very satisfied that most of the service cost was covered by my service plan.
12 February 2025
Service completed as expected
12 February 2025
Because I have no complaints.
12 February 2025
Was more than happy with the service I was given
12 February 2025
Fiendly, helpful
11 February 2025
As above
11 February 2025
Friendly, helpful. Nick was particularly helpful & informative.
11 February 2025
Excellent reliable service.
11 February 2025
Looked after from drop off to collection.
10 February 2025
All that could be expected from a BMW dealership
09 February 2025
First class service from team in Bedford
09 February 2025
????
09 February 2025
No apology for damaging my new car and having to chase repairs myself
09 February 2025
Great customer service
08 February 2025
WiFi was poor so although I used the 'work area', couldn't really work from it
08 February 2025
On collecting my car, the card machine not working properly. I was made to feel it was my fault after trying several different bank cards. Different machine-my same initial card worked immediately. I left embarrassed.
08 February 2025
The work was carried out and i was kept informed through out
07 February 2025
Work all done to time scale given
07 February 2025
Completed on time and slightly cheaper than quoted
06 February 2025
Disappointing standard of complimentary 'vehicle valet/wash' - dirty smears on windows + several areas on several panels missed and remained dirty. Everything else 'top-draw' ! Thank you
05 February 2025
Great service start to end
05 February 2025
Greeted on arrival and offered a Coffee, no fuss or delays. Then discovered that Charlotte had the initiative to provide me with the latest version of my current car, as my lone vehicle for the day, so I could explore the features and benefits.
05 February 2025
Ash called me when the work was completed & came to meet me to make the payment
05 February 2025
There was a lack of empathy or understanding how not having the car might cause me a problem. At no point was there any proactive thinking or conversation to rectify the issue
04 February 2025
Charlotte was an excellent host and the service was completed on time.
04 February 2025
The recall said the airbag replacement was like-for-like I have an M steering wheel with fine leather on the bottom V spoke, and had the airbag to match. What was fitted was a standard M-sport airbag with moulded plastic. Very disappointed
02 February 2025
I waited whilst my car was being sorted and it was comfortable and staff very good.
02 February 2025
This is the first dealership that I've taken up the service plan at the point of purchase. Friendly faces and courteous. Ash kept me updated along the way and how they were doing with the work.
02 February 2025
The work was carried out as expected.
01 February 2025
They go the extra mile
01 February 2025
I was completely satisfied
01 February 2025
They washed my car which being a recently bereaved lady I appreciated so much.
31 January 2025
Completed everything that my car went in for
31 January 2025
Very informative and excellent customer service
31 January 2025
Communication was great from start to finish
29 January 2025
Despite what o said about my current car I can't fault the service and attention I get from group 1 at Bedford. From the receptionists onwards everyone is friendly and professional.
29 January 2025
I have had many cars over the years. I have never experienced purchasing a car to be so quick, efficient and hassle free. Jahmal is definitely the best when it comes to this and knows exactly what the customer needs are
29 January 2025
Your service work is fine but too much contact!, texts telling me not to confirm, too confirm, trying to sell products and add ons, videos, follow up calls and texts chasing me for feedback. Not one person apologised for the hindrance of re call!
28 January 2025
Nice people and helful knowledge
28 January 2025
Service spot on but didn't reset the vehicle inspection light so car still believes it requires a service when it doesn't (it has a valid MOT)
28 January 2025
Polite, friendly, great comms
28 January 2025
The service took a little longer than I thought
27 January 2025
I decided to wait while the work was done to my car, and was advised it would be approximately 1 and 1/2 hours. It actually took over 2 1/2 hours, which was not a problem, but I was never told it would take longer than expected while I waited.
27 January 2025
A clean workshop and great staff. Ash is very good.
25 January 2025
Communication and Timescales are always as expected
25 January 2025
I will never go to bmw again they wasted two days of my time when I was booked in but wasn't given any other option
25 January 2025
Felt looked after from start to finish
24 January 2025
Yes Liking the complimentry video check which is a important especially on older cars
24 January 2025
Good experience great team
23 January 2025
The service received was very good
22 January 2025
Group1 pulled out the stops and everything went very well. I'm very pleased with the service that was given.
22 January 2025
Happy with everything
22 January 2025
Simple check done in timely fashion. Customer wifi is pretty poor though.
22 January 2025
The recall was done quickly with some added services. The reception staff were welcoming, helpful and attentive.
22 January 2025
Although there were systems problems on the day I had my car serviced, the staff managed to work around them, and I was well informed of progress of the vehicle service by Ash.
21 January 2025
Great service, very professional.
21 January 2025
100% service
21 January 2025
The mats weren't cleaned adequately post service. Rest all was adequate.
21 January 2025
5* service start to finish
21 January 2025
Only took my car in for a recall, and it went well, so I can't really give a accurate picture
20 January 2025
Car had a service all day. It returned dirty and needs to go back again to fix the problem.
20 January 2025
It was just to check a BMW recall notice re.steering wheels, but I was given a verbal only report on what was found via the diagnostics check which sounded rather serious but without any written confirmation of what was actually involved.
19 January 2025
Very polite and always kept upto date
19 January 2025
Everything explained and no pressure applied you you at any point
19 January 2025
Helpful service under difficult circumstances.
19 January 2025
nice receprion
18 January 2025
Service and reception staff kept me informed of any progress
18 January 2025
Very satisfied with the whole process everything is smooth and easy and the team helpful should you need anything.
17 January 2025
Easy to deal with. Friendly and helpful tesm
16 January 2025
I only went in because of a recall issue and normally use a different garage for servicing and repairs due to BMW's high costs. However I did like the hot desk area upstairs which was handy for continuing with work and video calls whilst waiting.
15 January 2025
Very happy with the service, everyone is very polite and can't do enough for you.
15 January 2025
I clearly specified what I wanted fix while checking in online, and I equally spoke with a representative twice when I called to clarify what I wanted fix. I wanted the car key battery replaced and front-seat (driver side) cover fixed,these weren't
15 January 2025
service & work was efficient and timely updates on progress
14 January 2025
Cut in tyre was identified during service in March, advised to monitor but its location made it difficult. It would have been best replaced at this time, instead we suffered a blowout.
14 January 2025
All work carried out as agreed
14 January 2025
A valet was included in the service. But it wasn't done even though when I called to see if my car was ready, they said it was being valeted at the time but it was no different to when I dropped it off. Had to keep on chasing for an ETA.
14 January 2025
Frequent updates proactively given to me. Polite and professional service. Good appointment availability.
13 January 2025
Despite providing a very detailed explanation of the problem you had to phone me for me to talk you through how you could identify the fault.
13 January 2025
Great service and good communication
13 January 2025
The service was great.
12 January 2025
A number of reasons - poor communication, jobs not completed, incorrect invoicing
12 January 2025
In addition I was also told that there wasn't an issue tyres would regulate themselves as I had one changed. I insisted pressure was retaken by a technician and was eventually advised that there was insufficient air in the replaced tyre.
12 January 2025
Everything was done well.
11 January 2025
Very pleased with service.
10 January 2025
Good service, only difficulty experienced was trying to book the service on the site
10 January 2025
I was very well looked after by Tony and Emma and the bodyshop team did an excellent job repairing my front splitter for less than was originally quoted.
09 January 2025
The health check video provided via link is an excellent way of providing information clearly however I have had conflicting information on two occasions about my brake pads from two different technicians
09 January 2025
Good customer waiting area where I was able to work whilst waiting.
09 January 2025
Vary professional and very polite with customers
09 January 2025
In and out in no time,was made very welcome on arrival.
08 January 2025
There was no response to a request that I had made while booking in my car. I had to enquire again after the recall intervention was done. Furthermore, although a complimentary car was was done, the car was not cleaned well with dirty marks seen.
07 January 2025
Happy
05 January 2025
Good communication
03 January 2025
Everything done efficiently and on time
03 January 2025
Professional. Good communication. Good service. Consideration of customer satisfaction and convenience.
03 January 2025
Recommended I get new windscreen washer blades for the winter season (good call) but out of stock... this turned a positive into a negative.
25 March 2025
Outstanding service